Refund policy

You get the whole Academy the moment you pay, so all sales are final.

No refunds after access is delivered

We don't offer refunds, returns or exchanges once your access page has opened the Academy. That includes changing your mind, not using the guides, or the guides not being what you expected. Every guide and what it covers is listed on the home page, so you can check what's included before you buy.

When we will refund you

• You were charged twice, or charged in error.
• You paid but can't get into the Academy, and we can't fix it within five business days of your email.
• The law where you live requires a refund.

Email floretta.studio@icloud.com from the address you used at checkout, or include your Stripe receipt number. We process approved refunds within two business days. Stripe then returns the money to your original payment method, which usually takes 5 to 10 business days to appear.

What happens to your access

A refund ends your license and your access page stops working.

Before you dispute a charge

The charge appears on your card statement as FLORETTA. If you don't recognize a charge or think something is wrong, email us first. We'll sort it out quickly, and a bank dispute takes longer for you and adds fees for us.

If you dispute a charge for a purchase we delivered, we'll give Stripe and your card issuer the record of your purchase, your agreement to our terms and this policy, and the delivery of your access. A chargeback also ends your access.

If you're in the EU or UK

Consumers in the EU and UK normally have 14 days to cancel a digital content purchase. By completing checkout, you ask for immediate access and acknowledge that you lose that right once access begins, as the law allows for digital content.